
FAQ
Although I would love to hear from you. Just double check your question hasn't been answered below....
General FAQs
I’m always excited by collaborations, photoshoots etc. If you think we may be a good fit, I’d love to hear from you. Send me an email at hello@rebeccaeddison.com
Only Limited Edition prints and original artworks come with a Certificate of Authenticity and are hand-signed. Open Edition prints do not include this certificate.
In almost all cases that is a big yes! That really would be lovely. But please contact me first to ensure copyright is maintained and I must be credited fully with a link back to www.rebeccaeddison.com and hashtag us #rebeccaeddisonartist so I can see your lovely posts.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Shipping within Australia is free and sent via Auspost regular mail. Express postage and shipping insurance is extra and available at checkout.
During collection launches or sale periods, orders may take a little longer to process. Each artwork is thoughtfully made to order in a small printing studio here in Brisbane, ensuring the highest quality. Thank you for your patience and support—it means the world.
AUSTRALIA SHIPPING TIMES
Brisbane & Surrounds: 2 business days
Melbourne, Canberra, Adelaide: 3 - 4 business days
Sydney: 3 - 6 business days
Perth: 6 - 11 business days
Express deliveries are 1 - 2 business days.
Worldwide shipping is available for AUD$14.95.
ORDERS over $200 - Worldwide shipping is FREE
Items are shipped using auspost air mail, tracked with signature on delivery. Express postage and shipping insurance is available at checkout.
During collection launches or sale periods, orders may take a little longer to process. Each artwork is thoughtfully made to order in a small printing studio here in Brisbane, ensuring the highest quality. Thank you for your patience and support—it means the world.
INTERNATIONAL SHIP TIME ESTIMATES
Delivery times can vary depending on where your order is being delivered to. The following timelines below can be used as a guide, but we recommend checking with Australia Post for their latest estimates.
Complimentary International and International Standard Shipping: 6 - 18 business days
International Express: 4 - 6 business days
I am working from my studio in Australia, and I am not responsible for any customs / duties / tariff / import taxes that may apply on shipments for any artwork and products purchased internationally. Please bear this in mind if purchasing from outside Australia.
LOSS OR DAMAGE
Every artwork is carefully packaged and shipped with trusted carriers to ensure it arrives safely. However, if your artwork does arrive with any damage, please reach out with photos, and we’ll make it right with a replacement or repair.
Weddings & Events
Below are some common questions about the ordering process for Weddings & events
To make sure my artwork is printed in top-notch quality for your guests to enjoy I do not offer this at the moment.
Contact your venue to find the date the venue needs last notice for the number of guests (usually 2-3 weeks) Make your RSVP date a week before this so you have time to chase up any guests who struggle with promptness.
Allow your guests 6 weeks to RSVP by sending the invites around about 2 months before the wedding (depending on when your venue needs final numbers)
So if you are getting married in September, plan to have sent your invitations by the end of June, so you will need to book my for three months prior in March-April.
If you have a lot of out of town guests or a destination wedding, where more elaborate plans will have to be made, you might consider sending the invitations a little earlier again. Accommodation lists and local information illustrated pieces can really finish off your suite in this case too, and is a kind touch for your guests.
If you’re not sure whether there’s enough time to have your stationery designed, please do get in touch and we can chat through the options, The pre-designed collections have a much shorter turnover. It is important to me that I lavish the time and resources you deserve for your wedding, this means I allow up to 3 weeks for the creation of your artwork. Something to keep in mind… a major component of timing is in your hands, so a speedy return of the information I need to get started, approval of design and payment makes for a faster order.
•Send one invitation per couple.
•If the couple has children under the age of 18, include them in the invitation (if you would prefer an adult-only event, do not include the names of children on the invitation).
•Send separate invitations to people over the age of 18, even if they are living with their parents.
•Send invitations to single friends and note on the inner envelope only whether they may bring a guest.
•Include 15-20% extra invitations with your original order to cover last-minute guest list additions or addressing mistakes. It's much more cost-efficient to order 10 extras initially than to place a new order for 10 invitations and pay for extra shipping. Extra invitations can become keepsakes for your memory album and for your parents and grandparents.
I would love your positive feedback – all smiles and warm fuzzies welcome!
Absolutly! I just love getting creative. You can mix and match what you want but the options for a wedding suite in your design are; Wedding Invitation, Save the Date, Wedding map Insert Card (accommodation card, special requirements card, etc), RSVP card, Wedding Program, Menu, Table Numbers, Thank You Cards, Belly Bands, Engagement Party Invitations, Bridal Shower Invitations and envelopes.
Honestly, as soon as possible, I am already 80% booked for 2024 and 40% booked for 2025 I lavish as much time as I can on each personal invitation I create, therefore only take on a certain amount each year, so get in touch to book my time. If you’re marrying overseas, most of my destination couples contact me at least a year before their wedding and those in Australia usually get in touch 6-9 months before their wedding day. At the very latest 3 months from the date you want to send a bespoke invitation.
From the ready to go collection, I suggest a month from the date you want to send it to your guests.
Depending on current client demands, rush order are available upon request. Just email me and I will let you know ASAP so you can get organised. There is an additional fee for rush orders of 35% of the total order. Side note: Rush order doesn’t mean the order is actually rushed, the standards are still high! It just means I juggle around my queue of work for the month.
Certainly, it is your wedding! You do as you please, just let me know on the email that you want a range of items from separate collections. I can certainly do my best to incorporate them into your perfect stationery set! Please note it may involve an extra custom design fee, but get in touch and we can find out how best to cater for your needs!